Refund Policy
We want every landlord to leave with a lease that fits. If the PDF you generated doesn’t work for you, we’ll refund you.
7-day, no-questions-asked refund
For seven (7) days after your purchase, you may request a full refund of the applicable document fee (Lease CA$29.99, Tenancy application CA$9.99) for any reason. We do not require you to explain why.
How to request a refund
- Email [email protected] from the address on your Stripe receipt.
- Include either the Stripe receipt PDF or the Checkout Session ID (it starts with
cs_). - We’ll process the refund through Stripe within 3 business days.
Refunds appear on your original payment method in 5–10 business days, depending on your bank.
What about after 7 days?
Refund requests after the 7-day window are reviewed case-by-case. We’ll generally refund if:
- The PDF was never successfully downloaded (technical failure on our side).
- The Service was unavailable during your purchase window.
- The Service was materially misrepresented in our marketing.
What we can’t refund
- Stripe payment-processing fees on disputes are not refundable to either party.
- Customs, exchange-rate, or bank-imposed fees outside Stripe’s system.
Chargebacks
If you have a problem with a purchase, please email us first. Filing a chargeback before contacting us delays resolution by 30–90 days and may permanently block your account from future use of the Service.
Contact
Refund requests and questions: [email protected].